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Privacy Policy

At Rural Rehabilitation Ltd, we are committed to protecting and respecting your privacy.

This Policy explains how when and why we collect personal information about people who visit our Clinic, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By consenting, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

How do we collect information from you?

We obtain information about you when you register with us, for example, when you contact us to book an appointment, or book online. We operate a mainly paperless practice. We use mainly digital record keeping but may need to use paper forms on occasions.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, Date of Birth, Phone numbers, the Name of your GP and a medical history including a list of medication. This information is stored securely in our cloud based clinic software.

How is your information used?

We use your information to:

  • Create a unique personal record

  • Contact you regarding changes to appointments

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil legal obligations. This means you cannot ask for your records to be removed or destroyed. We will hold your personal information on our systems for as long as is necessary.

  • We do not sell or rent your information to third parties.

  • We do not share your information with third parties for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want appointment reminder communications from us then you can opt out at any time. We would point out that we offer reminders as a courtesy to help you remember your appointment.

We do like to keep our patients informed from time to time about new services and improvements in our practice to help with your rehabilitation. We will not contact you for marketing purposes by email, phone or text message, without your permission. You can opt out of marketing communications from us at any time.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:

You have the right to ask for a copy of the information we hold about you

Security precautions in place to protect the loss, misuse or alteration of your information. 


As with most websites, our website does use cookies which are small files downloaded to your computer to improve your experience. They are mainly used to remember your browsing preferences such as information you may enter on one of our contact forms. If you would like any more information about this then contact me.


We don't use your personal information to create a profile of your interests and preferences.

Links to other websites

Our website may contain links to other websites. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2024.

Rural Rehabilitation Limited

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